About Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. In the US, we generally use UPS and USPS. You’ll be asked to select a delivery method during checkout.

About Products

Yes, our products are authorized by official brands, and some are our own brands.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

PS: After the order is received, the free return will be calculated within 15 days!

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

About Orders

You can find it on the order page of your account. After the purchase is successful, an order confirmation email will be sent to your email.

If you have a registered VLS account, you can log in to check.Click here for a quick query.If you do not have an account, you can also use the email address reserved at the time of purchase to register an account. Orders can be found in the account.If you do not want to register an account, you can check your email or contact customer service to help you check.

1. After the order is shipped, there will be a notification email to inform the tracking number and other information. So you can find it in your email.

2. Log in to your VLS account, you can find him in the order details.If you don't have a VLS account, you can also register through the corresponding email address, and you can also query the order information after logging in.

3.Contact customer service and let the customer service help you find the tracking number of the corresponding order.

Customer support

We are available 24/5. You can call us at 1-855-888-5511 or chat us online Monday through Friday from 9:00 am to 5:00 pm.

Send a message

Send us an email or submit the form on the "Contact Us" page, we will reply to you within 2-3 working days.